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About

Customer First Service

Superior customer service is a core value at Northrim. It’s why we started, and why we’ve grown. We are dedicated to giving you caring, personal attention each time you call or visit us. Today, we have an organization full of people who truly care about our customers, and who provide friendly, creative, flexible service to meet your needs – we call it “Customer First Service”.

We are especially proud of our employees’ ability to build long-term relationships. We help our customers through the complete life cycle of their business or personal needs, offering different products and services – and always with a spirit of Customer First Service.

We reinforce our customer service value in many ways, including recognition of employees who go above and beyond with our quarterly Customer First Service Awards. We honor and the thank the team members who received these awards last year and look forward to celebrating more in the year to come.

Congratulations to our 2013 Customer First Service Winners


From left to right: Colleen Roberts, Jewel Santiago, Bobbi Kotek, Brian Leonard, Erin Gage and Rachel Scantlebury

The Northrim Customer First Service Guarantee

  • We will always greet you warmly and make you feel welcome at our bank.
  • We will make sure that you never have to wait longer than five minutes in our teller line.
  • We will always get your statement to you quickly and without errors.
  • We will always show our appreciation for your business with a sincere thank you. We stand behind our commitment 100%, and if you're ever dissatisfied with our performance on any of these guarantees, just let us know, and we'll pay you $5 in cash.
Member FDIC Equal Housing Lender

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