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| Status: Exempt, Full-Time |
| Exempt |
| Anchorage |
Job Duties/Functions: |
| The Assistant Branch Manager supports the branch manager in establishing and achieving objectives and goals for annual branch plan. Ensure written procedures are followed by timely certifications and receive satisfactory audits. Assist in the supervision of daily branch operational and security procedures and maintain good customer and community relations. Supervise branch staff and maintain branch morale and two-way communication. Review branch computer reports and make decisions regarding NSF and Non-post items. Assist tellers with daily operational needs such as: deposit and check approvals, verifying cash, authorized signatures, and general questions. |
Job Qualifications: |
| The Assistant Branch Manager position requires a high school diploma or equivalent and two years of higher education plus four or more years of bank operations experience to include at least one-year bank supervisory experience. Also required is a thorough knowledge of banking procedures, regulations and the reasoning behind them. Must be able to operate all standard office and teller equipment. Intermediate Microsoft Office, PC/Computer and equipment knowledge. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Familiar with all types of financial products offered to customers. Ability to write reports, business correspondence, and manual procedures. This position also requires professional and effective communication skills. |
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| The specific scheduled working hours will vary within the hours of operation, which are between 7:45 am to 6:15 pm, Monday through Friday. The Saturday hours will vary between 9:45 am to 3:30 pm. |
| Anchorage |
Job Duties/Functions: |
| The Banking Specialist will be responsible for delivering Northrim’s Customer First Service to internal and external customers through the bank’s Customer Service Call Center. The Banking Specialist will demonstrate proper phone etiquette in answering inbound calls, efficiently and effectively address customer needs while providing follow-up to ensure customer satisfaction. This position will be responsible for using multiple types of resources to research and resolve routine and customer inquiries. This position has on-going customer contact and must be able to work independently, with little assistance, to assist customers as well as conduct employee on-the-job training. Most importantly, the Banking Specialist will embrace our Customer First Service philosophy and take personal initiative to be a positive example for others. This position will recognize the opportunities to assist customers with their ongoing financial needs and make appropriate referrals. Additionally, this position will coordinate the connection of the customer with the appropriate branch and/or department needed to complete their request. When applicable, the Banking Specialist will have regular customer contact to include visiting business customers in order to build and retain relationships. |
Job Qualifications: |
| All of the Banking Specialist positions require a High School Diploma or equivalent. The Banking Specialist Trainee requires two or more years of customer service or call center experience or a combination of both. The Banking Specialist I requires two or more years financial institution experience including a minimum of one year new accounts or teller experience. Eighteen months of phone center or face-to-face Customer Service experience may be substituted for one year financial institution experience. The Banking Specialist II requires three or more years of financial institution experience including a minimum of one year new accounts or teller. Consumer loan origination experience preferred. Must have exceptional customer service skills, consultative sales skills, and ability to communicate information in a positive, professional and clearly distinct manner. Must enjoy working in a fast-paced environment that requires attention to detail and accuracy. Must have the ability to competently read, write, and speak English sufficiently to comprehend, analyze, and effectively communicate business memorandums, technical procedures, and government regulations. The Banking Specialist Lead position requires a high school diploma or equivalent, two years higher education, and four or more years financial institution experience including a minimum of one year new accounts and one year teller experience. Eighteen months of phone center or face-to-face Customer Service experience may be substituted for one year financial institution experience applies to all three of the positions.. Combination of education and experience can be substituted. |
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| The specific scheduled working hours will vary within the hours of operations, which are Monday through Friday from 9:30 am to 7:30 pm and Saturday from 9:30 am to 4:30 pm. If a Saturday is worked, a day off will be scheduled during the week. |
| Anchorage |
Job Duties/Functions: |
| The Branch Specialist will complete, review and approve a wide variety of tasks and transactions relating to bank services, products sales and customer accounts in a fast-paced, high-volume and face-to-face customer environment under limited supervision with general instructions. The Branch Specialist will have strong operational skills in order to process routine and complex over the counter transactions and assist other branch employees with their customer transactions and interactions as needed. This position has on-going customer contact and must independently resolve customer complaints with little or no assistance. This position must be able to refer, sell and close deposit and loan products and services to fit the customers’ needs. The Branch Specialist will coordinate workflow within the branch, conduct employee on-the-job training, prepare staff schedules and contribute to employee performance reviews. The position has branch authorities including, but not limited to, opening and closing of the branch, opening or updating accounts, and selling and processing consumer loans. Most importantly, the Branch Specialist will embrace our Customer First Service philosophy and take personal initiative and be a positive example for others in the bank to emulate. |
Job Qualifications: |
| The Branch Specialist position requires a high school diploma or equivalent and three years of experience to include six months customer service, cash handling or sales experience and two and a half years teller and/or new account experience to include a minimum of one year of new account opening experience. Must have exceptional customer service skills and communicate information in a positive and professional manner. Must have the ability to resolve complex and varied customer service issues without assistance. A high level of analytical ability is required to determine solutions to difficult and complex problems. Ability to produce, interpret and explain documents such as procedural manuals, business documents, and safety rules. Must have the ability to competently read, write, and speak English sufficiently to comprehend, analyze, and effectively communicate business memorandums, technical procedures, and government regulations. A Branch Specialist must be a motivated self-starter who is capable to handle sometimes-challenging situations with limited supervision and in accordance with general instructions. |
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| The specific scheduled working hours will vary within the hours of operation, which are 7:30 am to 7:30 pm Monday through Friday and 9:30 am to 3:30 pm Saturdays. When a Saturday is worked a day off during the week will be scheduled during the week. |
| Anchorage |
Job Duties/Functions: |
| The Branch Supervisor will complete, review and approve a wide variety of tasks and transactions relating to bank services, products sales and customer accounts in a fast-paced, high-volume and face-to-face customer environment under limited supervision with general instructions. The Branch Supervisor will have strong operational skills in order to process routine and complex over the counter transactions and assist other branch employees with their customer transactions and interactions as needed. This position has on-going customer contact and must independently resolve customer complaints with little or no assistance. This position must be able to refer, sell and close deposit and loan products and services to fit the customers’ needs. The Branch Supervisor will coordinate workflow within the branch, conduct employee on-the-job training, prepare staff schedules, prepare performance evaluations for assigned employees, and contribute to other employee performance reviews. The position has branch authorities including, but not limited to, opening and closing of the branch, opening or updating accounts, and closing consumer loans. Most importantly, the Branch Supervisor will embrace our Customer First Service philosophy and take personal initiative and be a positive example for others in the bank to emulate. |
Job Qualifications: |
| The Branch Supervisor position requires a high school diploma or equivalent and four years of experience to include six months customer service, cash handling or sales experience and three and a half years teller and/or new account experience of which one year must be new account opening experience. One year of supervisory experience required. Must have exceptional customer service skills and communicate information in a positive and professional manner. Must have the ability to resolve complex and greatly varied customer service issues without assistance. A high level of analytical ability is required to determine solutions to difficult and complex problems. Ability to produce, interpret and explain documents such as procedural manuals, business documents, and safety rules. Must have the ability to competently read, write, and speak English sufficiently to comprehend, analyze, and effectively communicate business memorandums, technical procedures, and government regulations. |
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| Anchorage |
Job Duties/Functions: |
| Manage and develop a commercial loan portfolio to include business development, loan interviews, cash flow and credit analysis, prepare loan requests for approval with bank guidelines and officer’s lending limits, ensure proper loan documentation, monitor performance of loans extended to existing borrowers and their ability to repay, collect delinquencies and restructure loans as necessary. Actively call on new and prospective bank loan clients and participate in CRA activities with the lending area. |
Job Qualifications: |
| This position requires a Bachelor’s degree or equivalent bank experience and a minimum of five years commercial lending experience. Ten years of lending preferred to include some supervisory experience. Experience and expertise in all aspects of lending including regulatory compliance required. Comprehensive knowledge of loan documentation, credit structure, and risk issues related to the varied forms of lending products offered by the Bank. Comprehensive knowledge of legal matters as they relate to lending and collecting money. Working knowledge of practical accounting terms and issues as used by a variety of the Bank’s customers in different industries. Understanding of business and management issues as they may relate to customers in diverse industries. General understanding of national and local economic conditions and the ability to understand potential impact on Bank’s customers. General knowledge of state & federal employment laws, and an understanding of accepted supervisory techniques and practices. Comprehensive knowledge of federal consumer protection regulations. Able to prioritize work, work independently and communicate effectively with employees, management, directors and customers. Ability to create and use spreadsheet statements and understand the financial trends of the borrower to include analysis of projects. Ability to complete goals, projects and work assignments independently. Intermediate experience level in the use of Microsoft Word and Excel is required. Able to access lower file cabinets and lift 30 pounds. Must be able to provide own transportation. Able to sit for extended periods of time. Visual, speaking and auditory abilities required. |
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| Anchorage |
Job Duties/Functions: |
| The primary job duty of the Loan Administrative Assistant position is to provide administrative support in the production and management of loans. This position will review/complete the Loan/Line Authorizations and adherence to bank policy, set up and maintain loan credit files, responsible for order/review of title reports, flood reports, UCC searches and any other necessary documents for collateral position. Meet with the customer to close, review loans and obtain borrower signatures, perform data entries, set up new borrower records and update existing records. Input, monitor and update business loan agreement covenants and account receivable aging reports, prepare and submit all documents to be imaged. Provide customer service by answering questions and assisting in the resolution of loan and deposit issues. In additional to the above listed duties, the Loan Administrative Assistant I will also performs loan reception duties, i.e., greet and direct customers to appropriate area, answer and route incoming phone calls, order and maintain supplies for the department. The Loan Administrative Assistant II will perform in a timely and efficient manner, clear any issues regarding collateral position under Loan Officer guidance; work with loan types AIDEA, SBA, etc., will assist in the training of new Administrative Assistants regarding day-to-day workflow procedures and policies. The Loan Administrative Assistant III will also assist in training new Administrative Assistants, complete Loan/Line authorization under Loan Officer guidance for complex loans including Commercial, Comm. Real Estate, AIDEA, SBA, BIA, etc. with extensive working knowledge of regulations and documentation requirements for these loan types. Organize and communicate loan security collateral issues i.e title issues and collateral perfection. Communicate and gather information from customers, Title Company, Attorney’s, Federal Agencies and Participants. Knowledge of corporate documentation to include Limited Liability Company, Corporations, Partnerships and Sole Proprietor. Researches and recommends solutions to loan documentation issues. |
Job Qualifications: |
The Loan Administrative Assistant positions require a high school diploma or equivalent. In addition, the Loan Administrative Assistant II and III require two years of post secondary education. Equivalent years of related work experience may be substituted for post secondary education. Work experience includes:
- Loan Administrative Assistant I: two years of clerical or financial institution experience with one year of relevant experience preferred.
- Loan Administrative Assistant II: three years of clerical or financial institution experience to include two years of loan closing, collateral perfection and loan documentation experience.
- Loan Administrative Assistant III: five years of clerical or financial institution experience to include four years of loan closing, collateral perfection and loan documentation experience.
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