Help :: Northrim Bank

Online Banking Help - Provides general systems information and troubleshooting tips.

Business Online MFA Help - Step-by-Step instructions for Multifactor Authentication.

Business Online Users Guide - Detailed instructions for setting up users, running reports, making transfers and more.

Online Banking FAQs

- Answers to Common Questions

What types of accounts can be accessed with Northrim Online?
You can access the following types of accounts:

Checking accounts
Savings, money market
CDs/Performance Indexed Account
IRAs (view only)
Personal loans and credit lines

Can I have more than one checking account linked to Northrim Online?
Yes. You can link all of your checking accounts to Northrim Online, as long as you are a signor on the personal account.

How do I remove or add additional accounts to my online access?
Please contact us to remove or add accounts.

What is MFA?
Northrim has implemented processes to conform to federal requirements designed to increase security for your online banking transactions. This extra layer of security beyond user names and passwords is called Multifactor Authentication (MFA). This enhanced security protects your account if your information is stolen because the additional factors are harder to obtain. MFA provides peace of mind when using Northrim Online.

How Does Enhanced Login Security work?
You may add extra security to each computer that you use for online banking. This can be done easily from the Enhanced Login Security Options page. Whenever you sign on from a computer that you have added extra security to, you will automatically have additional protection, and notice no difference in the way you login. However if you sign on from a different computer than the one you have added, you will be asked for additional information in order to sign on.

Please note that if you use multiple browsers within the same computer you will need to add extra security to each browser separately.

How do you recognize my computer?
When you add extra security to your computer, a secure cookie will be placed on your computer. This secure cookie is unique, and when used in combination with your login information, creates a unique way to identify you to the system. For every login attempt after you add extra security to one computer, this secure cookie is validated along with the login identification you normally enter. This secure cookie is only used by Northrim Bank to validate your identity and does not contain any personal information.

What is a cookie?
A cookie is a very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

How do I allow cookies on my computer?
The process varies depending on the browser you use.

In Internet Explorer 6.0, choose Tools, then Internet Options. Click the Privacy tab. Then click on Sites to add and www.northrim.com and www.northrimbankonline.com as approved sites.

In Netscape navigator 7.0, on the Task Bar, click on Edit, then Preferences, then Privacy and Security. Click on Cookies to set your Cookie preferences.

Click here to learn how to set other browsers or use your browser's help function

What will adding extra security protection do for me?
Adding extra security protection to your computer allows us to recognize your computer along with your normal login information, which helps add additional protection from unauthorized access to your accounts. If someone were to get your login information and try to access your account from their computer, having extra security protection will stop them from gaining access because they will be asked for information that only you know, and would not have that information.

Can I change my security questions?
Yes! After you sign on, go to Utility at the top of the screen. Select "Challenge Selection Setup."

What equipment and software do I need to access Northrim Online?
You need an Internet Service Provider (ISP), a modem (the faster the better, but at least 28,800 baud is recommended), and browser software which supports 128-bit Secure Sockets Layer (SSL) encryption.
Test your browser
Learn about browser settings

Does Northrim Online work with money management software?
Yes. Northrim Online was designed to be highly compatible with this popular software. We support the two most recent versions of Quicken and Microsoft Money.
Tips for Quicken
Tips for Microsoft Money

How current is my account information on Northrim Online?
Transactions and balance updates are performed throughout each business day. There are some transactions you perform today that may not be visible until our next business day. Certain VISA® Check Card transactions can take longer periods to clear, and will not be deducted from your account balance until they have cleared, but are reflected in your available balance.

Can I order checks online?
Yes! Simply click on Additional Services after you sign in.

How do I look at my account history and view images of cleared checks?
First, click on the account you'd like to view. To view account history beyond the current period, go to "View another date range" at the bottom of the screen and select the date range you'd like to see. If you'd like to see a check image, just click on the check number.

How do I change the order in which transaction appear in my accounts?
After you sign on, go to Utility at the top of the screen. Click on "Default History Sort Order." To show most recent transaction first, selected Descending. To show oldest transactions first, select Ascending.

How do I request a Stop Payment of a Northrim check?
You can send your request using the Stop Payment button. Standard Stop Payment fees apply.

How can I add nicknames on my accounts?
After you sign in, click on Utility and then Change Account Nicknames.

Can I change the length of time my online session lasts before it times out?
Yes! After you sign on, go to Utility at the top of the screen. Select "Change Timeout." You will now be able to choose how long you want your session to remain active: 20, 30, or 40 minutes.

I've forgotten my Password or I've locked myself out. What do I do?
Click on "Forgot Your Password?" on our home page and you will be able to reset it after answering a security question.

How do I transfer money between my accounts?
At the bottom of the Account Access screen you will see a Quick Transfer section that allows you to move money between your accounts.

What if Northrim Online goes down? Will my transfers go through?
If Northrim Online and all of our back up systems were to go down, you can be comfortable that any transaction for which you had already processed, prior to the system going down, will go through. If you were in the middle of a transaction and there is some question as to whether the system has received the request, please contact us to ensure your transaction request has been accepted.

Can I schedule transfers to occur in the future?
Yes! Simply click on Scheduled Transfers on the Account Access screen.

Can I transfer money from my personal credit line to my checking or savings account?
Yes, you can transfer from your Northrim credit line, with a signed agreement. We also offer the ability to transfer funds to make a Northrim loan or credit line payment. If you have difficulty completing a transfer, please contact us so we can assist you.

Can I track my investments in online banking?
Yes! Simply click on Additional Services after you sign in. Form there you will be able to set up tracking for your investment portfolio.

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Online Banking FAQs

General Information

Security

Technical

Using Northrim Online

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