Security Alerts

Phishing Phone/Text Alert

March 25, 2013

Northrim has been made aware of a phishing attempt that is using Automated Phone Messages and Text Messaging stating that the card holder’s check card was deactivated. The card holder is instructed to call a local number to have their card reactivated. This automated system is then requesting the card holder to input the full 16 digit card number, the expiration date and the 3 digit security code to enable reactivation. You should never release any personal or card information when receiving such messages. If there is any question whatsoever about the legitimacy of such a message you should contact your financial services provider directly utilizing the contact numbers you know to be legitimate.

If you have any further questions please contact our Customer Service Center at 562-0062 or toll free at 800-478-2265.

Fraudulent Email Regarding Terminated Wire Transfer

March 22, 2013

Northrim has received reports that customers are receiving fraudulent emails regarding a wire processing service. The user receives an email appearing to be from Digital Insight (our online banking vendor) prompting users to click on a link to approve a wire transfer request.  The email appears to be sent from support@digitalinsight.com. This is a fraudulent email and was not sent by Northrim Bank or Digital Insight. Do not click on any links or attachments in the email. If you did click on the link in the email, please contact Dana Black at Northrim Bank at 907-261-4657.

For more information on online security, please read the Online Security section below.

Fraudulent Email Regarding Incoming Wire Transfer

November 23, 2012

Northrim has received inquiries from customers and non-customers after receiving emails regarding payments for products they have for sale. The seller receives an email appearing to be from Northrim Bank and states that the payment has been submitted and that they should ship the product after they verify banking and personal information. The funds in reality have not been posted, nor will they be and the buyer is generally from overseas, not in close proximity to the seller. They are trying to search for banking information and/or to get the seller to send the product without being paid. This email is a scam and should be disregarded and deleted.

If you have any questions as to whether an email you received is fraudulent, please contact our Customer Service Center immediately at 562-0062 or toll free at 800-478-2265.

For more information on online security, please read the Online Security section below.

Fraudulent Email Regarding Incoming Wire Transfer

September 14, 2012

Northrim has received reports that customers are receiving fraudulent emails regarding an incoming wire transfer. The email indicates that funds have been deposited to the customer’s account and instructs the recipient to click on the link provided or download a word document to review the transaction details. The email appears to be sent from “support@digitalinsight.com”. This is a fraudulent email and was not sent by Northrim Bank or Digital Insight. DO NOT click on any links or open any attachments in the email. If you received this email and clicked on the link or downloaded the attachment, please contact our Customer Service Center at 562-0062 or toll free at 800-478-2265. See a sample of the fraudulent email below

The fraudulent emails look similar to the legitimate wire notification emails sent by Northrim Bank to Business Online Banking customers. If you have any questions as to whether an email you received is fraudulent, please contact our Customer Service Center immediately at 562-0062 or toll free at 800-478-2265.

= = = = = = = Sample Email = = = = = = =

From: support@digitalinsight.com
Sent: Monday, September 10, 2012 4:38 AM
Subject: Incoming Wire Notification

Incoming Wire Notification.

An incoming wire transfer has been received by your financial institution and the funds deposited to account.

Please use this link to review the transaction details CLICK HERE.

Also you can download Wire Details Report at report_236979171.doc (Microsoft Word Document).

= = = = = = = = = = = = = = = = = = = = = =

For more information on online security, please read the Online Security section below.

Online Security — Avoid email and internet scams

If you use email and the internet, your information could be at risk. In 2008, more than 275,000 complaints of internet crime were reported to the Internet Crime Complaint Center, a partnership between the National White Collar Crime Center and the FBI. Alaska had the highest per-capita rate of complaints in the U.S., with three times as many complaints per capita as the next highest state.

Northrim Bank has invested in making our online banking services secure and reliable; however, your online banking is only as secure as the computer you use to access it.

1. Make sure your computer software is up to date. This includes Operating System (Windows, Linux, or Mac), applications (Office, Internet Explorer, Safari) and plug-ins (Flash, Java, Windows Media). Most major software distributers have automatic updates that will keep your system protected.
2. Install, and regularly update, reputable antivirus and anti-spyware software. Schedule your antivirus software to update automatically. Be wary of free antivirus software and clean-up tools from companies you've never heard of. They could in fact be malicious software that fixes one problem but creates many more.
3. Use public computers with care. Do not access sites that require a personal logon, such as your online banking service, from a public computer.
4. Guard your personal information. Use strong passwords with at least eight alphanumeric characters and special characters. Try not to use the same password on multiple sites. Never respond to emails or telephone calls with usernames, passwords, your social security number or other personal information. Northrim Bank already has this information so you do not need to tell them.
5. Review your bank accounts regularly. Immediately report any suspicious activity to your financial institution.

• Credit card numbers
• Social security numbers
• Deposit account numbers
• User names and passwords

Phishing scams can be difficult to detect because Internet fraudsters have become very skilled at misrepresenting the businesses you know and trust. Emails created to phish information may contain stolen business logos or other visuals to mislead you into believing they are legitimate.

• Do not reply to emails or pop-up messages that ask for personal or financial information.
• Do not follow a link from an email. If you wish to check the validity of your website, type in the site name.
• If you receive a suspicious email, check the validity of the message by contacting the business at a number you know is real.
• Do not send personal or financial information in an email or email attachment.
• When you transact business online, look for security indicators such as the lock icon on the browser’s status bar or a url address that begins with “https.”
• Do not open attachments or download files unless you are confident of the source.

• Tells you there is a problem with your account.
• Directs you to website where you are asked to provide sensitive information.
• Does not include a phone number you recognize to be genuine.

• Contact your financial institution and/or credit card company to alert them to potential fraud.
• Contact the three major credit bureaus listed below to request that a fraud alert be placed on your credit report.

The Federal Trade Commission (FTC) also investigates consumer fraud through the Bureau of Consumer Protection. You can forward unsolicited commercial email (spam), including phishing messages, directly to the FTC at spam@uce.gov.

Privacy Policy - We make sure that your personal information is protected and that you understand the policies that protect you.

Your Security - Information on identity theft prevention and detection from our Online Banking vendor, Digital Insight.

• Phishing: Dont take the bait!
• Identify Theft: Protect Yourself!
• Internet Fraud: If it sounds too good to be true, it probably is
• Social Media: Be careful who you trust
• Portable devices: Play it safe