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Security Alerts


Heart Bleed Bug

April 9, 2014

On April 7, 2014, security researchers announced a recently-discovered vulnerability called the Heartbleed bug. This bug could potentially allow attackers to access secure websites that use a specific software library, compromising the security of the server and its users.

Northrim Bank is committed to providing safe, secure, and reliable online banking solutions. We have verified that our personal and business online banking systems have not been affected by the Heartbleed vulnerability. At Northrim, we take security very seriously and are continuing to work with our other vendors to determine if they use the affected software in any of their products. To date, there are no known vendor vulnerabilities.

We are exercising the same level of due-diligence and security analysis for our new Alaska Pacific Bank customers in Southeast Alaska. We are working directly with Alaska Pacific Bank vendors to ensure all systems are safe and sound. To date, there are no known vendor vulnerabilities affecting Alaska Pacific Bank customers.

It is a best practice to use unique passwords for your online banking account and to change your password frequently (about every 90 days). Although we have validated that Northrim Bank and Alaska Pacific Bank’s online banking systems were not susceptible to the Heartbleed virus, if you have not changed your password recently, we recommend changing it the next time you log in to online banking by clicking on ‘My Settings’.

To learn more about how to reduce technology risk please read our Online Security tips below.

If you have questions or concerns, please contact our Customer Service Center.


Phone Phishing Alert

March 11, 2013

There have been reports of a phone phishing campaign. This phishing attempt starts with an automated phone call wherein the intended victim is told that their credit/debit card has been blocked and that the card can be unblocked simply by entering their card information. This is NOT a legitimate call and Northrim does not use automated systems to create such alerts.

DO NOT enter your card number. Connect with our Customer Service Center at 562-0062 or toll free at 800-478-2265 if you responded to the call or think that there is anything suspicious on your account.


Target Card Breach

December 20, 2013

Target has announced that credit and debit card purchases made in their U.S. stores from Nov. 27 to Dec. 15, 2013 may have been compromised. They have determined that the information involved in this incident included customer name, credit or debit card number, and the card’s expiration date and CVV. Whether or not you have recently used your card at Target, it is always a good practice to actively monitor your accounts and report any suspicious activity right away. We have determined which cards were affected and have contacted those customers directly.

Remember to always immediately report any unfamiliar charges to our Customer Service Center at 562-0062 or toll free at 800-478-2265.

Click here for the most recent information and resources direct from Target.


Phone Phishing Alert 

September 13, 2013

There have been reports of a phone phishing campaign. This phishing attempt starts with an automated phone call wherein the intended victim is told that their credit/debit card has been locked and that the card can be unlocked simply by entering in their full card number on the phone keypad. This is NOT a legitimate call.

DO NOT enter your card number. Connect with our Customer Service Center at 562-0062 or toll free at 800-478-2265 if you think that there is anything suspicious on your account or if you receive such a call.


Fraudulent Email Regarding Incoming Money Transfer

July 23, 2013

Northrim has received reports that customers are receiving fraudulent emails regarding an incoming money transfer. The email indicates that a money transfer has been received and instructs the recipient to open and complete the attached form to receive the funds. The attachment asks for personal account information such as account name, routing number and account number. This email is fraudulent. DO NOT click on any links or open any attachments in the email. If you received this fraudulent email, please delete it immediately. If you downloaded or completed the attachment in the email, please contact our Customer Service Center immediately at 562-0062 or toll free at 800-478-2265. See a sample of the fraudulent email below.
 

If you have any questions as to whether an email you received is fraudulent, please contact our Customer Service Center immediately at 562-0062 or toll free at 800-478-2265.

For more information on online security, please read the Online Security section below.

 

= = = = = = = Sample Email = = = = = = =

Subject: Important Notice - Incoming Money Transfer

An Incoming Money Transfer has been received by your financial institution for _______. In order for the funds to be remitted on the correct account please complete the "A136 Incoming Money Transfer Form".

Fax a copy of the completed "A136 Incoming Money Transfer Form" to +1 800 722 6036.

To avoid delays or additional fees please be sure the Beneficiary Information including name, branch name, address, city, state, country, and Routing Number (ABA Number) or SWIFT BIC Code is correct. For international Wires be sure you include the International Routing Code (IRC) and International Bank Account Number (IBAN) for countries that require it.

 

Thank you,

Joan_Archer
Senior Officer
Cash Management Verification
Phone : 436-995-4968
Email: _________________
 

CONFIDENTIALITY NOTICE: This electronic mail transmission and any attached files contain information intended for the exclusive use of the individual or entity to whom it is addressed and may contain information belonging to the sender (Fiserv, Inc.) that is proprietary, privileged, confidential and/or protected from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any viewing, copying, disclosure or distributions of this electronic message are violations of federal law. Please notify the sender, by email or telephone (800 722 6735), of any unintended recipients and delete the original message without making any copies
 

= = = = = = = = = = = = = = = = = = = = = =


Phishing Phone/Text Alert

March 25, 2013

Northrim has been made aware of a phishing attempt that is using Automated Phone Messages and Text Messaging stating that the card holder’s check card was deactivated. The card holder is instructed to call a local number to have their card reactivated. This automated system is then requesting the card holder to input the full 16 digit card number, the expiration date and the 3 digit security code to enable reactivation. You should never release any personal or card information when receiving such messages. If there is any question whatsoever about the legitimacy of such a message you should contact your financial services provider directly utilizing the contact numbers you know to be legitimate.

If you have any further questions please contact our Customer Service Center at 562-0062 or toll free at 800-478-2265.


Fraudulent Email Regarding Terminated Wire Transfer

March 22, 2013

Northrim has received reports that customers are receiving fraudulent emails regarding a wire processing service. The user receives an email appearing to be from Digital Insight (our online banking vendor) prompting users to click on a link to approve a wire transfer request.  The email appears to be sent from support@digitalinsight.com. This is a fraudulent email and was not sent by Northrim Bank or Digital Insight. Do not click on any links or attachments in the email. If you did click on the link in the email, please contact Dana Black at Northrim Bank at 907-261-4657.

For more information on online security, please read the Online Security section below.


Online Security — Avoid email and internet scams

If you use email and the internet, your information could be at risk. In 2008, more than 275,000 complaints of internet crime were reported to the Internet Crime Complaint Center, a partnership between the National White Collar Crime Center and the FBI. Alaska had the highest per-capita rate of complaints in the U.S., with three times as many complaints per capita as the next highest state.

Northrim Bank has invested in making our online banking services secure and reliable; however, your online banking is only as secure as the computer you use to access it.

How to protect your computer systems and data

 

  1. Make sure your computer software is up to date. This includes Operating System (Windows, Linux, or Mac), applications (Office, Internet Explorer, Safari) and plug-ins (Flash, Java, Windows Media). Most major software distributers have automatic updates that will keep your system protected.
  2. Install, and regularly update, reputable antivirus and anti-spyware software. Schedule your antivirus software to update automatically. Be wary of free antivirus software and clean-up tools from companies you've never heard of. They could in fact be malicious software that fixes one problem but creates many more.
  3. Use public computers with care. Do not access sites that require a personal logon, such as your online banking service, from a public computer.
  4. Guard your personal information. Use strong passwords with at least eight alphanumeric characters and special characters. Try not to use the same password on multiple sites. Never respond to emails or telephone calls with usernames, passwords, your social security number or other personal information. Northrim Bank already has this information so you do not need to tell them.
  5. Review your bank accounts regularly. Immediately report any suspicious activity to your financial institution.

 

Information that is phished includes:

 

  • Credit card numbers
  • Social security numbers
  • Deposit account numbers
  • User names and passwords

Phishing scams can be difficult to detect because Internet fraudsters have become very skilled at misrepresenting the businesses you know and trust. Emails created to phish information may contain stolen business logos or other visuals to mislead you into believing they are legitimate.

 

Take action

The Federal Trade Commission, a national consumer protection agency, recommends these tips to avoid phishing scams:

 

  • Do not reply to emails or pop-up messages that ask for personal or financial information.
  • Do not follow a link from an email. If you wish to check the validity of your website, type in the site name.
  • If you receive a suspicious email, check the validity of the message by contacting the business at a number you know is real.
  • Do not send personal or financial information in an email or email attachment.
  • When you transact business online, look for security indicators such as the lock icon on the browser’s status bar or a url address that begins with “https.”
  • Do not open attachments or download files unless you are confident of the source.

 

Be wary of any email that:

 

  • Tells you there is a problem with your account.
  • Directs you to website where you are asked to provide sensitive information.
  • Does not include a phone number you recognize to be genuine.

 

Report fraud ASAP

If you think you have been phished, act quickly to:

 

  • Contact your financial institution and/or credit card company to alert them to potential fraud.
  • Contact the three major credit bureaus listed below to request that a fraud alert be placed on your credit report.

 

Equifax
P.O. Box 740241
Atlanta, GA 30374
1-800-685-1111
Experian
P.O. Box 2002
Allen, TX 75013
1-888-397-3742
TransUnion
P.O. Box 1000
Chester, PA 19022
1-800-888-4213

The Federal Trade Commission (FTC) also investigates consumer fraud through the Bureau of Consumer Protection. You can forward unsolicited commercial email (spam), including phishing messages, directly to the FTC at spam@uce.gov.


Privacy Policy - We make sure that your personal information is protected and that you understand the policies that protect you.

Your Security - Information on identity theft prevention and detection from our Online Banking vendor, Digital Insight.

 

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