Imposter Scams
An imposter scammer may call, text or email to convince you they are someone of authority. They may even use caller ID to make it look like they are calling from an official government or business number. To commit identity theft, they try to get you to share personal information or send money or a gift card.
Northrim Bank will never contact you and ask you for personal information or money. If you receive a call, text or email requesting that, we recommend you hang up and phone our call center at (907) 562-0062 to find out if a member of our team is trying to reach you.
You can find more information on imposter scams at usa.gov
Check Fraud Alert
Northrim has recently been made aware of a significant increase in check fraud, which appears to be connected with mail theft in California. Customers should be very cautious when sending checks in the mail to unsecure locations where items could be easily stolen. Special consideration should be used when sending checks to California.
We recommend customers take these steps to help protect themselves:
- Send checks to locked boxes or post office boxes whenever possible.
- Maintain adequate physical security of checks and deposit tickets.
- Reconcile accounts promptly and regularly. Quick fraud detection increases the likelihood of recovery.
- Utilize ACH services to send money instead of writing checks.
We also recommend that customers use Fraud Prevention Services such as Account Reconciliation and Positive Pay to help prevent check fraud. Please reach out to your banker if you have any questions or would like more information about our Fraud Prevention Services.
Mortgage Postcard Scam
We have been made aware of a postcard scam asking customers to call a number about a time-sensitive matter about their mortgage. This postcard did not come from Northrim Bank, we would never send customers a postcard requesting customers call us regarding their mortgage. In some instances, there is a small disclaimer in the bottom right corner indicating the information was provided by Mortgage Services Group, LLC or LeadPros and the sender is “not affiliated with, sponsored by, and loan information not provided by Northrim Bank.”
At Northrim, we are committed to protecting our customers’ personal information. We do not sell or distribute customers’ information to non-affiliated third parties. However, some information about mortgages, regardless of which lender a consumer works with, is public record. That is how these companies may have obtained Northrim customers' contact information.
We advise our customers NOT call the number listed. The best thing to do is discard the postcard however you would any other junk mail you receive.